Social shared services – models for the new media

I like the neologism that Glenn Remoreras (author of the forthcoming Building a Brand for IT),  has created with his term: ‘social shared services’ - effectively, the application of social media to shared services. It seems like a very natural application of new media given that engagement, internal service and collaboration are fundamental to ensure the dynamism of any shared services operation. And Glenn offers some useful models for where and how social media can be adopted usefully.

Shared Services and Outsourcing Thought Leader of the Year 2010

Something of a mouthful, I know but nevertheless something to celebrate; Tom Bangemann, author of Shared Services in Finance and Accounting has been declared ‘thought leader of the year’ by the Shared Services and Outsourcing Network at their annual European Industry Awards. You can hear from Tom and his colleagues at the Hackett Group’s Sixth Annual European Best Practices Conference in London on 14th to 15th October.