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June 25, 2012 in Fraud and Corruption, Internet and Virtual Worlds, Risk | Tags: Communications risk, Cyber crime and security, cyber security, Digital intelligence, Internet, risk management, Safe online environments, social media | by jonathansnorman | Leave a comment
Mark Johnson has just released the second of his free A-Z Guides to Risk in the Modern World. This first was The A-Z of Safe Children Online. This new title is The A-Z of Safe Social Media and is aimed very much at adult users. You can download both guides free of charge from The Risk Management Group website and are free to share them with employees, clients or other contacts. Mark Johnson is author of the forthcoming Demystifying Communications Risk and Cyber Security, Crime and Digital Intelligence.
June 6, 2012 in Brand and Marketing, Business Performance, Internal Communication, Internet and Virtual Worlds, Strategy | Tags: Olympic sponsors, Sociagility, social media, Social media performance | by jonathansnorman | Leave a comment
Sociagility, the social media agency run by Niall Cook and Tony Burgess-Webb, have used their social media tracking software to track the performance of all the Olympic sponsors in terms of their social media performance, their status and their potential. I’ll leave it to you to visit the rankings and see who is currently on top. This is an interesting exercise in brand perception but also a very good case example of the rise and rise of social media as a communcation channel. Niall Cook is author of Gower Publishing’s Enterprise 2.0: How Social Software will Change the Future of Work.
You have to hand it to fraudsters, they are nothing if not up to date with their technology and that includes social media. I was really intrigued to see the demonstration that Mark Johnson (author of Demystifying Communications Risk and Cyber Crime, Security and Digital Intellgence) is running at MIS’ Social Media Risk Conference on 22nd and 23rd May; billed as a ‘live social media experiment’ Mark will be soliciting new ‘friends’ using fake social media profiles.
January 9, 2012 in Business Performance, Internet and Virtual Worlds, Leadership and Management, Strategy | Tags: Big brands, Customer engagement, Marketing channels, Social brand value, social media | by jonathansnorman | Leave a comment
Social business is one of those ideas that hit the ground running and few are the organisations these days that aren’t devoting time and resources to social media. But how does this all translate into value? Niall Cook (Enterprise 2.0 and the forthcoming The Business Marketeer’s Guide to Social Media) posted the results of a research programme at the end of 2011 (The Social Brand Value of the World’s Biggest Brands) that ranks (and explains) the world’s largest businesses on the basis of their social value. The results in some cases are obvious, in others quite unexpected; the whole piece is well worth a read.
Following on from her Keynote Address and Masterclass at the 2011 PRIA Conference - PR Directions, MaryLee Sachs, author of the Changing MO of the CMO, was interviewed by author of the PR Warrior Blog, Trevor Young.
In the interview they discuss subjects such as the convergence of reputation and brands, the impact social media and analytics are having within organizations, and how MaryLee’s book came to be. Watch the interview in full here: http://www.youtube.com/watch?v=fVtVEZb1ypE
MaryLee has over 25 years of integrated marketing experience in the international arena. Resident in the UK for 17 years before moving to New York nine years ago, she has worked with and advised many blue-chip organizations including P&G, PepsiCo, Kellogg’s, American Express, HSBC, Johnson & Johnson, Kodak and Motorola.
Her supporting website can be found at www.changingmo.com
July 4, 2011 in Brand and Marketing, Business Performance, Strategy | Tags: Branding, Consumers, corporate communication, engagement, Gower, Marketing, Mary-Lee Sachs, PRSA, Public Relations, social media, Stakeholders, The Changing MO of the CMO, Trust, Values | by jonathansnorman | Leave a comment
Mary-Lee Sachs is facilitating a webinar hosted by the PRSA (Public Relations Society of America) 3-4 pm EDT on July 14th on The Changing MO of the CMO. If you ever doubted the scale of the revolution that is taking in place in marketing and communications … and if you want to make sense of where it will take your organization, then do sign up for this free webinar. You can find more details of exactly what she will be covering on the PRSA website, along with the process for registering. MaryLee Sachs is author of Gower’s The Changing MO of the CMO, which is out this month.
March 8, 2011 in Brand and Marketing, Internal Communication, Knowledge Management | Tags: change, communication, Connections, engagement, Intranet, Networks, social media, Transformation | by jonathansnorman | Leave a comment
That may be stretching the truth slightly but, on the other hand, for the two days of Eurocomm 2011 (April 7th and 8th) it’s surely a fair claim to make? Mark Wright (Editor of The Gower Handbook of Internal Communication), who is chairing the event, drew my attention to the program which looks very good indeed.
January 20, 2011 in Design, Internet and Virtual Worlds, Law | Tags: Accessibility, Accessible technology standards, Blogging, Disability Discrimination Act, PAS 78, social media, Website design | by jonathansnorman | Leave a comment
Website owners have a legal duty to make their sites accessible to disabled people. Alex Newson’s article for the Guild of Accessible Website Designers, outlines what this means in practice and highlights several cases where organizations have fallen foul of the law; including the case of the Sydney Organizing Committee of the Olympic Games, which was fined $20,000 for discriminating against someone who was blind. Web masters – you have been warned! Alex Newson is co-author of Blogging and Other Social Media.
October 4, 2010 in Brand and Marketing, Business Performance, Innovation and Transformation, Internal Communication, Internet and Virtual Worlds, Project & Programme Mgmt | Tags: Collaboration, engagement, Internal customer, outsourcing, Project and program management, Shared services, social media, Transformation, Web 2.0 | by jonathansnorman | Leave a comment
I like the neologism that Glenn Remoreras (author of the forthcoming Building a Brand for IT), has created with his term: ‘social shared services’ - effectively, the application of social media to shared services. It seems like a very natural application of new media given that engagement, internal service and collaboration are fundamental to ensure the dynamism of any shared services operation. And Glenn offers some useful models for where and how social media can be adopted usefully.
September 8, 2010 in Internal Communication, Internet and Virtual Worlds, Leadership and Management | Tags: communicating strategy, corporate communication, dialogue, Employee engagement, feedback, internal communication, social media, stakeholder communication | by jonathansnorman | Leave a comment
There’s a very neat free survey on the Synopsis Communication website that provides you with the means of assessing how well your internal communications measure up. In many instances online surveys such as this are no more than a ‘bit of fun’; in this case, the questions are based on the Synopsis Internal Communications model, which has an impressive research base behind it. Of course, if the survey encourages you to want to do more, then Bill Quirke’s (MD of Synopsis) book, Making the Connections, is available in paperback.