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Stakeholder communication may be a very urgent requirement for every project but Ann Pilkington’s article in Simply Communicate shows why it’s well worth taking a moment to reflect on the resources you have to hand, before you start the communication process. Have you reviewed the project documentation - how it has been structured and what it contains should be fundamental to your approach to communication; have you talked to the right people, asked the right questions and do you understand the context behind the project? I found this article really refreshing because it provides such intuitive lessons for anyone trying to work out the basis for their communication plan … it’s all there, if you take the time to look for it! Ann Pilkington is author of the forthcoming Gower book Communicating Projects.
Lynda Bourne’s article Communicating Upwards for Effect on PM World Journal is a salutary reminder of some of the simplest communication techniques and their potential impact on sponsors and other stakeholders. Big projects are complex enough without confusing people – often those who may not share your native language – with careless expressions or ambiguous figures. Read it, reflect and act. Her advice is bang on. Lynda Bourne is author of Advising Upwards and Stakeholder Relationship Management.
This month in Voices in Project Management on the PMI’s website, Gower author Lynda Bourne discusses effective stakeholder management. In Finding the ‘Flaw’ in Projects , Bourne looks at Sam L. Savage’s concept of ‘the flaw of averages’. Lynda Bourne is author of Gower title Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders about how to successfully engage senior stakeholders in support of an organisation’s projects.
This month Dr Lynda Bourne author of Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders talks to Elizabeth Harrin about helping project managers communicate more effectively with executive stakeholders.
Professor Chris Mowles, author of Rethinking Management: Radical insights from the Complexity Sciences has written an opinion piece for Economia on Complexity and Crisis in the Eurozone
How many project managers fall into the trap of focusing all their efforts on the doing of project work compared to the need to influence others to get things done? The challenge for trainers and developers is to teach project managers the value and use of good facilitation skills. Penny Pullan’s article in Project Manager Today offers practical advice on how to address this dilemma realistically. Penny Pullan is co-author of A Short Guide to Facilitating Risk Management.
In her blog post The Rise of Stakeholders, Gower Author Lynda Bourne writes about the Google Ngram Viewer and shows how ‘the rise of “Stakeholders” from a pure legal/gambling term (the neutral party who holds the ‘stakes’ during a game of chance or similar) to its current status is amazing.’
The post is part of the blog’s overall remit to cover: Project management training and the PMI range of credentials including PgMP, PMP, CAPM and PMI-SP. Project ‘controls’ in the 21st Century, primarily the evolving role of scheduling as a key driver of project success but also Earned Value, PMOs, Governance and OPM3 and Effective stakeholder management including communicating for effective outcomes.
In her book Advising Upwards: A Framework for Understanding & Engaging Senior Management Stakeholders she talks about the central role of stakeholders in the successful delivery of organisational strategy becoming increasingly recognised, as well as the importance of developing a sponsor culture to support more collaborative practices within the organisation. Both blog and book explore how building, and managing, relationships with senior (upwards) stakeholders is essential for success.
Lynda is Director of Training with Mosaic Project Services focusing on the delivery of CAPM, PMP, PgMP, OPM3, Stakeholder Circle® and other project related workshops, training and mentoring services. She is also the Director of Stakeholder Management Pty Ltd and an Adjunct Assistant Professor at University of Maryland University College (UMUC) Adelphi, Maryland, USA.
She was the first student to graduate from the RMIT University, Doctor of Project Management course with a professional Doctorate in Project Management (DPM) and has extensive experience as a Senior Project Manager and Project Director specialising in delivery of IT and other business-related projects within the telecommunications sector working in Australia and South East Asia (primarily in Malaysia).
Projects without Boundaries is the second of a series of virtual conferences hosted by The Virtual Business School, on 12th October, in the ‘The Qube’. I will be taking part and if you are interested in the next generation of project working or simply want to experience the virtual environment of the Qube, then do check it out. At the last virtual conference (Innovation Without Boundaries), I found myself chatting to people ‘face-to-face’ (via my avatar) who were logging in from Istanbul, Italy, Soutern France, indeed all over the world. The Qube is such an appropriate medium for exploring virtual project working. You do need to experience it to understand just how extraordinary it is.
Much has been written about leadership and team building, but there are still major gaps in thinking and research about how to engage senior stakeholders in support of an organisation’s projects. The central role of stakeholders in the successful delivery of organisational strategy is becoming increasingly recognised, as is the importance of developing a sponsor culture to support more collaborative practices within the organisation. Building, and managing, relationships with senior (upwards) stakeholders is essential for success.
Find out more from Lynda Bourne, author of the forthcoming Gower title; Advising Upwards, A Framework for Understanding and Engaging Senior Management Stakeholders who will be speaking at the following conferences this year:
The Academy of Management 2011 Annual Meeting http://annualmeeting.aomonline.org/2011/ San Antonio,Texas,USA. August 2011 part of:
Stakeholder Engagement is ‘free’! The Zero Cost of Stakeholder Relationship Management
PMO Symposium : http://pmosymposium.org/Loews Royal Pacific Resort,Orlando,Florida. November 2011
Lynda regularly bloggs at http://stakeholdermanagement.wordpress.com/
There is surely no factor that’s more problematic in a commmunications campaign than the challenge of making it work globally. Many large organizations now work across borders and cultures and face the difficult task of making these global networks effective. Bill Quirke’s article in Strategic Communication Management on how to work together in communications globally is, as you’d expect from one of the leading thought leaders on communication, sensible, pragmatic and great read. Bill Quirke is author of Making the Connections: Using Internal Communications to Turn Strategy into Action.