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In this video, Gower author, Phil Jones, talks about Harry Lasker, one of the unsung heroes behind the development of the Kaplan and Norton Scorecard. Harry joined Bob Kaplan and David Norton from the children’s television program, Sesame Street,  and when he joined the Balanced Scorecard team he brought the ideas of cognitive learning processes to organisational learning. More importantly the fourth perspective was called “Learning and growth” to reflect this aspect of their thinking.

Phil Jones is author of Communicating Strategy and Strategy Mapping for Learning Organizations.