Phil Jones’s website is surely one of the richest sources of practical information on strategy and the balanced scorecard. I have chosen to highlight the detailed case study article he developed around the use of the balanced scorecard by the Diana, Princess of Wales Fund. It’s a wonderful example of how to measure and demonstrate value and should be a required read for anyone involved in the not- for-profit sectors. Do take time to browse the materials that Phil makes available through his site; it is a veritable treasure trove. Phil Jones is author of two Gower booksCommunicating Strategy and, out later this month, Strategy Mapping for Learning Organizations.