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An outsourcing relationship replaces many of the traditional assets of an organization – people, technology, facilities, methods, and know-how – and becomes an asset itself. Like all assets, it requires good design, management, and ongoing investment to be effective. Sara Cullen’s article ‘Relationship Values Charter’ shows you how to design and achieve a relationship culture between you and your outsourcing partners that delivers appropriate value to all parties. All of the free downloads on the Cutter Consortium website are of this quality – I encourage you to have a browse through their collection of articles and downloads which contains a number of real gems. Sara Cullen is author of Gower’s The Contract Scorecard: Successful Outsourcing by Design.

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